Amy Gallo, Best-Selling Author and Speaker

Today, my guest is Amy Gallo, an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work.

She is the author of two books: Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. Before working with Harvard Business Review, Amy was a management consultant at Katzenbach Partners, a strategy and organization firm based in New York (later acquired by Booz & Company, which is now Strategy&). Amy is on the faculty of the Emotional Intelligence Coaching Certification program, recently launched by Daniel Goleman, author of Emotional Intelligence. She has taught at Brown University and UPenn, and is a graduate of both Brown and Yale University.